Returns & Refund Policy

Parcel Returns

Parcels will be charged to be ‘resentʼ if they are returned to Julia Hart due to:
a) Incorrect delivery address or delivery information (safe place);
or b) Not collected from parcel office if not in at time of delivery

Upon delivery of the Products to you, we will also provide you with sufficient details to enable you to
a) exercise your right of cancellation; and
b) address any intended cancellation or complaints to the correct place.

Skincare Products online purchase Ownership

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Skincare Products online purchase Returns Policy

We do hope that you will be happy with your purchase. However, if for some reason you would like to return any product bought from Julia Hart, we will be happy to refund or exchange it provided that the product together with its packaging is in fully re-saleable condition. Returns must be made within 14 days of delivery to you and in original, undamaged and unopened packaging.

We will not refund postage and it is your responsibility to arrange and pay for the return of any Product. This does not affect your statutory rights.

All returns should be sent via Recorded Delivery, as we cannot be responsible for any items that are lost in transit. You must also retain proof of postage.

To return a Product please send it back securely wrapped, in the original protective packaging along with a completed Returns Note stating the reason for your return to the following address:

Julia Hart, 7 Constitution Hill, Gravesend. KENT. DA12 1JT

If your order arrives and the products are not what you ordered, or the order is incomplete, or any product is in a damaged condition when you receive it, please notify us immediately by email:

In the case of damaged goods please retain all packaging and damaged products for our inspection. Please take and send Julia Hart pictures of the damage. Subject to this information provided and to these Terms and

Conditions we will within a reasonable time refund the price you paid for the returned products together with the initial delivery charge. Please state clearly your dispatch details in all communications to us.

Julia Hart will only make a refund via the payment method used for the online purchase. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Julia Hart will not accept the return of products which have been purchased from any outlet other than our online shop. Therefore you will have to provide your order invoice number. The provisions of this clause do not affect your statutory rights.

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